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The Ins and Outs of Costumer Service

Let me just start this off by saying people are so rude. I work for a company where people use our facilities for many different things and when something goes wrong the first person they come to yell at is me. I literally cannot stand that fact that people find it okay to yell at a cashier, which I am, when they do not get their way. I would not consider myself retail but I do consider myself Guest Services and the other night while I was at work I lost it. People don’t realize that by taking their anger out on others does not help the situation, it only makes it worse.
The problem with working in a job where you have to deal with costumers your whole shift is that you also have an outside life that you still have to deal with. You have a life outside your job that also requires most of your attention but at work you are expected by costumers to deal with only work. I get that you need to be able to separate your life in that way but it is humanly impossible to forget about everything that is going on.
I was talking to a friend about how people treat cashiers so poorly, whatever happened to treat others the way you want to be treated. Personally, I grew up religious and that is one thing that I did group up saying and I asked another friend who is not religious and they were taught the same. It doesn’t matter what religion or color someone is, everyone is hunan and everyone deserves to be treated equally especially when their job is to treat the costumer nice.
Now let me talk about my job in general. I absolutely love it. The family that I have built from the place is nothing more than I could imagine. If you knew me personally, I could tell you everything wrong about the place but at the end of the day I would never change it for the world.
The most of December I have spent behind the desk where I always stand and the other night when I started writing the beginning of this post I had an awful experience with a costumer. I started crying to two of my supervisors and they made sure that I was okay. They talked with me through everything that was going on that night and I couldn’t ask for anyone better to work with.
No matter where you work there will always be problems, something will always go wrong and something else won’t turn out to be the way you wanted it. Having worked while in high school and all of college, I appreciate all the jobs that I have had that brought me to where I am today. It’s sometimes hard being so young and working so much but at the end of the day its worth the paycheck knowing that all my hard work did that and meeting all the people that I have from the job.




Always,
—Allie


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